FAQ’s

Where do you ship?

We currently ship anywhere within Canada.

How much is shipping?

A flat rate of $15 per order, with free shipping on orders over $175.

When will my order ship?

In-stock items ship within 2–4 business days. You’ll receive a tracking number by email once your order is on its way.

How do pre-orders work?

Pre-order pieces ship within 2–3 weeks of purchase. The timing is shown on each product page. You can cancel for a full refund any time before your order ships.

Can I return an item?

Yes. Unused items in their original packaging can be returned within 14 days of delivery. Email us at info@cedarandstoneco.ca to start a return.

What if my order arrives damaged?

Email us within 48 hours of delivery with photos, and we’ll send a replacement or a full refund.

How do I care for my pieces?

Dust with a soft, dry cloth and avoid harsh cleaners. Specific care notes are listed on each product page.

Do you ship outside Canada?

Not yet, but we hope to soon.

Who pays for return shipping?

Return shipping is the customer’s responsibility unless your item arrived damaged or incorrect.

Why does my piece look slightly different from the photos?

Many of our pieces are handmade or crafted from natural materials like marble, clay and hand-blown glass. Variations in veining, tone, texture and shape are part of their character and make each piece one of a kind.

Where do your candles come from?

Our beeswax candles are hand-made in small batches by Wild Hive Apiary in Alberta.

How can I contact you?

Email us at info@cedarandstoneco.ca and we’ll reply within 1–2 business days.

Are any items final sale?

Seasonal and holiday items, such as our beeswax Christmas tree candles, and lit or used candles are final sale.

Can I put water or fresh flowers in my vase?

It depends on the piece. Glass vessels are watertight. Clay and Ecomix pieces are decorative and best styled with dried stems; for fresh flowers, use a glass insert. Each product page notes its intended use.

Do you offer gift wrapping?

Not yet.Our Glow Gift Set arrives ready to give.